About the role
TheChannel Marketing Operations Senior Manageris responsible forleading and scaling marketing operations frameworks, driving strategic optimization of processes, and ensuring seamless execution ofregional andglobal channel marketing initiatives.
This roleoperateswithfull autonomy and strategic ownership, focusing on:
- Transforming operational workflows into scalable, high-impact systems
- Embedding innovation (including AI and automation) into marketing processes
- Driving alignment across global stakeholders, internal teams, and external partners
The role combineshands-on execution with strategic leadership, requiring the ability to translate complex business needs into structured, efficient, and measurable operational models
Day to day responsibilities
1) Strategic Operations Leadership
- Own and continuously evolve global channel marketing operations frameworks
- Identifyopportunities to scale, standardize, and automate processes across regions
- Introduceinnovative approaches (e.g., AI, workflow automation) to improve efficiency and output quality
2) Cross-Functional Alignment & Stakeholder Management
- Build andmaintainstrong relationships with program sponsors, Partner Marketing teams, and key stakeholders
- Act asa central pointof operational alignment across internal teams and third-party agencies
- Translate strategicobjectivesinto actionable workflows and execution plans
3) Process Optimization & Governance
- Lead the design, documentation, and governance of marketing processes and workflows
- Ensure all documentationremainsup to date, relevant, and scalable
- Proactivelyidentifyinefficiencies and implement improvements across programs
4) Program & Campaign Operations
- Oversee andoptimizeexecution of Partner Marketing Campaign (PMC) processes
- Monitor campaign performance andutilization, providing insights and recommendations
- Ensure consistent delivery standards across all channel marketing initiatives
5) Agency & Vendor Management
- Own relationships with localization, demand gen, contentcreationandother relevantthird-party agencies
- Optimizelocalization,approvalsand otherworkflows to improve speed, quality, and cost efficiency
- Ensure external partners are aligned with operational standards and SLAsapproved by the client
6) Operational Delivery Oversight
- Oversee execution of key operational tasks, including:
- AV ticket creation and management in SFDC
- Event promotion via social platforms and web channels
- Channel portal and PMC content updates
7) Reporting, Insights & Continuous Improvement
- Define and evolve reporting frameworks for campaign performance and operational KPIs
- Provideactionable insights to improve program impact and efficiency
- Drive continuous improvement cycles across all operational workflows
8) Leadership & Capability Building
- Provide guidance and direction to operational team members or junior roles (if applicable)
- Foster a culture of accountability, innovation, and continuous improvement
- Act as a thought partner to leadership on operational strategy and transformation
- Maintain a commercial mindset that helps usunderstand the client evolving needs where TCC can support providingadditionalservices
What we value
- Strategic mindset with operational depth
Ability to move beyond execution to redesign and scale processes globally
- Innovation & forward-thinking approach
Proactively introduces automation, AI, and new ways of workingand toolsto increase efficiency
- Autonomy & ownership
Operates independently with full accountability for outcomes and decisions
- Stakeholderinfluence
Strong ability to align senior stakeholders and drive cross-functional collaboration
- Process excellence & attention to detail
Ensures high-quality documentation,datagovernanceand accuracy, and execution standards
- Problem-solving & proactivity
Anticipates challenges, removes blockers, and drives continuous improvement
- Execution under pressure
Manages multiple priorities while meeting strict SLAs and deadlines
Benefits:
• 35 hours of work per week
• Generous Holiday package + National bank holidays
• Opportunity to join a growing business with lots of opportunities to influence.
• 100% Remote working. We have the best of both worlds with a historical remote working setup and an office in London or Madrid.
• Temporary International Remote Working Opportunities
• Life assurance scheme
• Employee referral scheme
• A tailored training and induction plan - we want you to succeed!
• Regular recognition rewards - be recognized and rewarded for day-to-day actions where you go above and beyond, and consistently deliver
• The opportunity to work within a globally diverse team
• The opportunity to learn new skills in an ever-changing and adaptable business.
