Job Summary
The Manager, Client Experience (Media) is a detail-oriented, solutions-driven team member who is eager to grow their skills in paid media and strategy while serving as a highly dependable partner to both internal teams and clients. This person is curious about how and why patient, caregivers, and HCPs make decisions and understands how the digital ecosystem influences behavior. They are immersed in digital media, energized by the evolving media landscape, and prepared to help translate campaign briefs into thoughtful, actionable recommendations.
This role is ideal for someone who combines strategic curiosity with strong operational discipline—someone who is highly organized, numbers-oriented, and takes pride in the accuracy of the details that keep campaigns running smoothly. The Manager supports the team in the development, activation, and stewardship of digital media recommendations that meet unique client goals, with particular strength in budget management, financial reconciliation, documentation, and executional excellence.
This is a hybrid role, based in any of our US offices—including New York City, Boston, Chicago, Carmel, or San Francisco—or remotely within the US.
What you’ll do:
- Day to Day: Support the Integrated Planning (IP) team on day-to-day tasks including, but not limited to, campaign research, strategy support, tactical recommendations, partner relationships and POVs, and the development and maintenance of key planning documents. You’ll be responsible for owning and updating flowcharts, budget trackers, billing reconciliation documents, and media authorization forms across multiple clients and brands.
- Budget Management & Financial Stewardship: Serve as a highly detail-oriented steward of campaign finances, ensuring budgets are tracked accurately, billing is reconciled in a timely manner, and all financial and operational documentation is maintained with precision. You will play a critical role in keeping campaigns organized, authorized, and aligned to plan.
- Campaign Planning and Management: Gain hands-on experience developing media plans and overseeing their execution, working with a team of expert buyers across the linear, direct, programmatic, social, and search media ecosystem. You’ll act as a key point of contact for financial operations and campaign stewardship, helping ensure campaigns are executed accurately, on time, and within budget.
- Project Management: Support project management across accounts, ensuring the team is on track with deliverables, timelines, trackers, approvals, and operational processes.
- Audience & Competitive Research: Leverage planning tools to learn more about our clients’ audiences and competitive landscapes and use those insights to support planning and optimization recommendations.
- Cross-Channel Integration: You will have exposure to a variety of services and disciplines to help bring creative, integrated solutions to our clients. You will work with Associates, Managers, and cross-functional SMEs to ensure seamless collaboration and strong execution.
You’ll love this job if:
- You’re meticulous — you care about getting the details right, especially when it comes to budgets, trackers, reconciliations, and executional accuracy.
- You’re numbers-oriented — you’re comfortable working in spreadsheets, managing budgets, and spotting discrepancies before they become issues.
- You’re dependable — your team knows they can count on you to follow through and keep important processes moving.
- You’re humble and team-first — you’re willing to roll up your sleeves and take ownership of foundational work that is critical to team success, regardless of title.
- You’re a doer — you see issues and solve them, requiring minimal oversight to do your best work.
- You’re flexible — you know when to lean in and adapt to keep work moving.
- You’re an authentic partner — you tailor your approach to a range of audiences and collaborators to deliver thoughtful, effective communication.
- You love to learn — staying current with the latest in the business and keeping pace with an ever-changing industry.
What you should have:
- Bachelor’s degree, preferably with a concentration in Advertising, Marketing, or a related field
- Strong attention to detail, organization, and communication skills
- Demonstrated comfort with budget management, financial tracking, billing reconciliation, and maintaining detailed campaign documentation
- Strong working knowledge of Microsoft Excel, including formulas, pivot tables, and budget tracking/management
- Working knowledge of Microsoft PowerPoint
- Experience analyzing data, identifying trends, and recommending optimizations based on findings
- General understanding of the digital marketplace; avid explorer and user of digital channels with knowledge of opportunities across online and offline media
- Knowledge of or applicable understanding of industry tools such as Prisma, Comscore, Kantar, Pathmatics, Telmar, etc. is a plus
- Prior healthcare or pharmaceutical client experience is highly useful, but not required
- Curiosity about leveraging data for audience planning, or familiarity with major data providers and audience targeting solutions
Pay Range: $67,000 - $80,000
This is the pay range the Company believes it will pay for this position at the time of this posting. Consistent with applicable law, compensation will be determined based on job-related, non-discriminatory factors including but not limited to work experience, skills, certifications, and geographical location. The Company reserves the right to modify this pay range at any time.
