This is a key management role within Global Loyalty & Partnerships Marketing, responsible for leading global loyalty and commercial marketing priorities that drive performance and member engagement. The role leads the Global Promotions Center of Excellence, oversees Channel Strategy & Planning, and builds in-region loyalty marketing solutions to address commercial and business needs across key markets and segments.
Your Day to Day
- Effectively work to build and gain cross functional and regional / global buy-in and alignment – identifying processes and programs that can be developed faster and more efficiently
- Planning, strategy, and regional oversight of a Global Promotions Center of Excellence
- Ownership of ideation and planning through delivery of multi-brand, global marketing promotions / campaigns – including Commercial, Loyalty, B2B Loyalty, Program extensions
- Development In-Region Loyalty Marketing initiatives (based on variances and needs) including acquisition marketing, partnership marketing, and activations of quick-turn solutions to drive in-the-year performance
- Channel Strategy & Planning – including audience management and targeting across marketing initiatives and calendaring / prioritization across all channels, globally
- Act as an advisor to managers or team members to help meet established schedules and/or resolve technical or operational problems.
- Provide operational management of the budget, working closely with the VP L&P Marketing & Finance business partners
- Team Leadership & Accountability: Lead, coach, and develop a team of 8+ marketing professionals providing clear direction, prioritization, and performance management
What we need from you
- Bachelor’s degree, and or combination of years of experience in required field.
- 8–10+ years' experience in marketing, loyalty, commercial, strategy, digital, or hospitality operations
- Proven ability to lead complex, cross-functional programs at scale
- Strong strategic thinking paired with operational rigor and execution discipline
- Executive-level communication, influence, and storytelling skills
- Comfort operating in ambiguity and driving clarity for teams
- People management and leadership experience required
Location - Our hybrid work structure is an expectation of three (3) days a week in the Atlanta office. This expectation may be adjusted to evolve with the changing needs of the business.
The salary range for this role is $140,000.00 to $160,000.00. This role is also eligible for bonus pay. We offer a comprehensive package of benefits including paid time off, medical/dental/vision insurance, 401K, and other benefits to employees.
At IHG, we’ve made a promise. As one of the world’s leading hotel groups, we’re here to deliver True Hospitality for Good. Making our guests and colleagues feel welcome, cared for, recognised and respected – wherever they are in the world. Want to be part of the journey?
Who we are
At IHG Hotels & Resorts, we work together to deliver True Hospitality for Good on a global scale. With corporate offices and over 6,000 hotel destinations worldwide, a career at IHG is the perfect way to broaden your horizons. You’ll experience our unique culture and brilliant colleagues who will support and inspire you. With a host of corporate opportunities to choose from, wherever you are on your career journey, and whatever you want to achieve there’s Room for You at IHG.
Over recent years, we’ve transformed our company. We have bold ambitions to drive performance and maintain our relentless focus on growth in order to be the hotel company of choice that guests & owners love.
We are a hospitality business at our core and value connections and being together helps us foster a unique sense of belonging that also supports productivity. That’s why here at IHG, we give our colleagues flexibility and balance – working in a hybrid way, blending office and remote working collectively. We recognise that every role is different, that’s why leaders work with teams to determine how and when they collaborate.
We provide a wide range of benefits designed to help you live your best work life. These include impressive room discounts across our many properties, recharge days and volunteering days throughout the year. Through our myWellbeing framework, we are committed to supporting wellbeing in your health, lifestyle, and workplace. We offer a unique and inclusive culture, where there is always Room for You to belong, grow and make a difference.
Our mission is to welcome everyone and create inclusive teams where we celebrate difference and encourage colleagues to bring their whole selves to work. IHG Hotels & Resorts provides equal employment opportunities to applicants and employees without regards to race, color, religion, sex, sexual orientation, gender identity, national origin, protected veteran status, disability, or any other category protected by applicable laws. We promote a culture of trust, support, and acceptance. Always welcoming different backgrounds, experiences, and perspectives.
