Description
AMBA is seeking a detail-oriented Account Manager to join our expanding Marketing Team! This role is ideal for someone who thrives on building strong client partnerships, driving impactful marketing outcomes, and uncovering opportunities for growth.
About AMBA
Since 1981, AMBA has been a trusted provider of essential coverage for retired public servants nationwide. Our reach extends to diverse groups, including hardworking public employees, state retirees, educators, military personnel, trade professionals, firefighters, law enforcement, Unions, Alumni groups, Allied Healthcare, and other non-profit associations. As a full-service marketing and membership development company, we proudly offer outstanding insurance services to our vast network of 44 million members across 450+ associations in all 50 states.
Benefits
- Comprehensive benefits package including medical, dental, and vision insurance, spending accounts, and other voluntary benefits.
- Annual Bonus Program.
- Corporate 401k Matching.
- Generous time off including vacation days, 10 paid company holidays, and paid parental leave.
- Sick time that can be used for both physical and mental wellness days.
- Community Involvement perks, including 1 paid day off each year to volunteer with a local charity of your choice and company volunteer events.
- Free, confidential counseling and support through our Employee Assistance Program (EAP), available to all employees and their families.
- Support & development to cultivate your knowledge and continuing education to support your professional designations.
- Business casual dress code.
- Hybrid work arrangement.
About the Role
As an Account Manager, you are responsible for fostering strong client relationships, delivering marketing results, and identifying growth opportunities. You serve as the main day-to-day contact and strategic partner for a book of business. Top-tier Account Managers at Oozle Media act as an extension of the client's team, ensuring high satisfaction, proactive communication, and continuous marketing success.
Duties and Responsibilities:
Client Communication & Relationship Management
- Act as the main day-to-day contact for clients, ensuring their satisfaction, success, and trust in Oozle Media.
- Anticipate client questions and send proactive updates so clients never have to chase you for information. Maintain strict response-time SLAs (Service Level Agreements) to ensure clients always feel prioritized.
- Establish and maintain a schedule for regular (e.g., monthly) client check-ins and performance review meetings.
- Develop a deep understanding of the client’s business, industry, competitors, and pain points to provide strategic insights rather than just status updates.
- Proactively identify at-risk accounts, handle escalations calmly, and bring solutions to the table to maintain high client retention.
Strategy, Reporting & Execution
- Deliver monthly performance reports on time ensuring clients are consistently aware of campaign results and ROI.
- Establish KPIs, track progress, and brainstorm innovative strategies to ensure marketing success.
- Work closely with cross-functional teams (designers, editors, developers) to execute effective campaigns. Ensure nothing slips through the cracks.
- Foster long-term relationships by identifying opportunities for client expansion, upsells, and cross-sells (e.g., suggesting new platforms like TikTok or expanding an SEO plan with PPC).
- Other duties as assigned.
Requirements
- Bachelor’s degree in marketing, business administration, or a related field, experience in lieu of formal education is considered.
- 2–3 years in digital marketing, client services, or paid search.
- Proficiency in Google products (Gmail, Docs, Drive) and knowledge of WordPress.
- Familiarity with Google Ads and social ad platforms (Meta, TikTok, etc.) is preferred.
- Strong understanding of marketing channels, including social media, direct mail, email, paid search, and SEO
- Exceptional communication and project management skills
- Proficiency in project management tools (e.g., Asana, Trello) to coordinate multiple clients and internal teams effectively.
- Proven ability to manage multiple projects and meet deadlines in a fast-paced environment
- Ability to handle high-pressure situations gracefully.
- Certifications in relevant marketing tools or platforms (e.g., Google Ads, HubSpot, or Salesforce)
AMBA is an equal opportunity employer committed to providing a workplace free from harassment and discrimination. We celebrate the unique differences of our employees because that is what drives curiosity, innovation, and the success of our business. We do not discriminate based on race, religion, color, national origin, gender, sexual orientation, gender identity or expression, age, marital status, veteran status, disability status, pregnancy, parental status, genetic information, political affiliation, or any other status protected by the laws or regulations in the locations where we operate. We value diversity and the skills, knowledge, and experience that difference brings to our culture, attracting top talent with shared values and forming the foundation for a great place to work.
