Introduction

At Gallagher Benefit Services, you’re a trusted partner to organizations navigating some of their most important people decisions. We help clients build better workplaces, where people feel supported, empowered, and inspired to thrive. Whether it’s shaping benefit strategies, designing wellbeing programs, or advising on workforce challenges, the work you do here creates meaningful change for businesses and the people who power them. We’re a community of bold explorers, trusted experts, and compassionate partners; working side by side to solve problems, and shape the future of work. Here, curiosity is encouraged, collaboration is second nature, and your ideas have room to grow. If you’re looking for a place where your contribution matters and where you can help build a better world of work; think of Gallagher.

Overview

Every business knows that a passionate workforce is infinitely more productive than one packed with people counting down the seconds from nine to five. But how do you get employees genuinely fired up about work? Well, that’s where we come in. At Gallagher, we’re much more than emails and home mailers. We’re driving behavior change at scale for some of the biggest household names on the planet.

Could you launch a mental health campaign for the world’s biggest sportswear brand? Do you have what it takes to change perceptions about healthcare? Have you got the persuasive power to convert millennials from frivolous consumers to long-term savers? We’re on the hunt for fresh perspectives and new ideas to revolutionise the way we reach over 40 million people every single year. Join our 240-strong multinational team of passionate employee communicators and start making a difference today.

The North America Creative Director will be instrumental in shaping and leading world-class creative campaigns that elevate employee moments and drive business success. The role demands a visionary leader who can turn strategic insights into bold, innovative ideas that have a measurable impact on people’s lives and business outcomes.

Reporting to the Global Experience Director, the North America Creative Director oversees multiple teams, steering creative excellence with minimal oversight. They collaborate across departments, lead their team with inspiration, and ensure the Global Communication Consulting Practice delivers work that consistently surprises and delights clients.

Check out our latest showreel.

How you'll make an impact

Strategic Thinking

Define and communicate the creative vision for the business.
Craft the creative vision for clients, aligning with brand and business objectives.
Lead creative efforts across multiple accounts, maintaining a high standard of originality and effectiveness.
Develop and manage creative strategies, including scope, budget, timelines, and deliverables.
Drive forward a culture of creative excellence, developing proactive ideas and reacting to real-time opportunities delivering work that consistently surprises and delights clients.
Conduct industry research to stay ahead of trends, continuously pushing for innovative and bold creative solutions.
Foster strong cross-departmental partnerships to integrate strategy, design, and production seamlessly.

Creative Excellence

Oversee the entire creative process, from concept to execution, ensuring consistency and quality across all outputs.
Inspire and mentor global creatives team, providing clear feedback and fostering a collaborative environment.
Lead pitches and presentations to win new business, delivering compelling, client-focused creative solutions.
Maintain a sharp focus on commercial opportunities, developing products and ideas that drive results.

Financial Management

Prepare schedules and budgets resulting in on-time and profitable projects.
Participate in billing decisions and bill preparation assuring high collection rates and retention of clients; submit bills timely.
Sales and new business development responsibilities that include revenue generation annually.
Support forecasting and financial reporting for client delivery.

Resource Management & Tech Operations

Provide direct leadership and operational support for the North America-based team.
Optimize team utilization and balance workloads to ensure seamless operational delivery and ensuring that staff meet their billable hours goals.

Leadership

Set a positive tone for the creative team, fostering a culture of innovation, collaboration, and excellence.
Manage and guide team members’ professional growth, offering opportunities for development and career advancement.
Serve as a key voice in leadership discussions, advocating for creative priorities and addressing potential blind spots.
Shape and nurture the agency’s creative reputation, positioning it as an industry leader in experiential and earned-first work.

About You

Required:

Bachelor's Degree; Minimum 6 years related work experience. Previous Management experience. Advanced knowledge of current graphic design equipment, tools and techniques.

Degree in Art & Design/Advertising/Communications or relevant industry experience

Preferred: Proficient with InDesign, Illustrator and Photoshop.

Experience & Skills

Experience: Minimum of 10 years in advertising, communications, or a related field, with proven success leading creative teams.
Leadership: Demonstrated ability to lead multiple accounts and mentor diverse teams, fostering both growth and exceptional output.
Strategic Mindset: Strong planning and operational skills with a focus on delivering measurable results.
Creative Range: Expertise in delivering both high-impact brand activations and nimble, low-cost creative solutions.
Cultural Insight: Knowledge of culture, niche and sub-communities – how different, diverse groups of consumers talk, interact and consume media
Client Relationship: Proven track record in building strong client relationships and consistently exceeding expectations.

Personal Attributes

Passion for innovation and seeking new opportunities to challenge the status quo.
Demonstrates strong hands on design capabilities and able to communicate concepts to Graphic Design staff for delivery.
Results-oriented, with a focus on creating work that delivers value for both the client and the practice.
Exceptional communication and presentation skills, with the ability to inspire internal teams and clients alike.
A collaborative spirit that thrives in a fast-paced, dynamic environment.

Impact

The North America Creative Director will play a pivotal role in shaping the practice’s creative vision and ensuring its position as a leader in delivering ideas and communications that make a meaningful impact on businesses and their employees.

Eligibility Requirements

Must have the Right to Work in the United States.

Compensation and benefits

We offer a competitive and comprehensive compensation package. The base salary range represents the anticipated low end and high end of the range for this position. The actual compensation will be influenced by a wide range of factors including, but not limited to previous experience, education, pay market/geography, complexity or scope, specialized skill set, lines of business/practice area, supply/demand, and scheduled hours. On top of a competitive salary, great teams and exciting career opportunities, we also offer a wide range of benefits.

Below are the minimum core benefits you’ll get, depending on your job level these benefits may improve:

Medical/dental/vision plans, which start from day one!
Life and accident insurance
401(K) and Roth options
Tax-advantaged accounts (HSA, FSA)
Educational expense reimbursement
Paid parental leave

Other benefits include:

Digital mental health services (Talkspace)
Flexible work hours (availability varies by office and job function)
Training programs
Gallagher Thrive program – elevating your health through challenges, workshops and digital fitness programs for your overall wellbeing
Charitable matching gift program
And more...

**The benefits summary above applies to fulltime positions. If you are not applying for a fulltime position, details about benefits will be provided during the selection process.

We value inclusion and diversity

Click Here to review our U.S. Eligibility Requirements

Inclusion and diversity (I&D) is a core part of our business, and it’s embedded into the fabric of our organization. For more than 95 years, Gallagher has led with a commitment to sustainability and to support the communities where we live and work.

Gallagher embraces our employees’ diverse identities, experiences and talents, allowing us to better serve our clients and communities. We see inclusion as a conscious commitment and diversity as a vital strength. By embracing diversity in all its forms, we live out The Gallagher Way to its fullest.

Gallagher believes that all persons are entitled to equal employment opportunity and prohibits any form of discrimination by its managers, employees, vendors or customers based on race, color, religion, creed, gender (including pregnancy status), sexual orientation, gender identity (which includes transgender and other gender non-conforming individuals), gender expression, hair expression, marital status, parental status, age, national origin, ancestry, disability, medical condition, genetic information, veteran or military status, citizenship status, or any other characteristic protected (herein referred to as “protected characteristics”) by applicable federal, state, or local laws.

Equal employment opportunity will be extended in all aspects of the employer-employee relationship, including, but not limited to, recruitment, hiring, training, promotion, transfer, demotion, compensation, benefits, layoff, and termination. In addition, Gallagher will make reasonable accommodations to known physical or mental limitations of an otherwise qualified person with a disability, unless the accommodation would impose an undue hardship on the operation of our business.

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North America Creative Director