Purpose and Scope of Position

The Client Communications Manager supports the Professional Services Business Unit by producing high‑quality client‑facing deliverables, developing tailored marketing materials, conducting industry and competitor research, and managing social media content for Wildfire Defense Systems (WDS), Wildfire Defence Systems Canada (WDS Canada), and WD Fire Supply. Additionally, this position is responsible for ensuring consistent messaging, accurate reporting, and strong brand alignment across all client‑related communications. The Client Communications Manager plays a key role in elevating the visibility, credibility, and effectiveness of the Wildfire Defense Systems and subsidiaries mission through thoughtful, data‑informed marketing support.

Duties and Responsibilities

Ensure consistency with client deliverables to firm-wide style guide requirements.
Manage the Client Communications department consisting of technical writers and editors, project coordinators (future), and graphic designers (future)
Manage accuracy and updates to sales and business development content including presentations, statement of qualification documents, and marketing fliers.
Create incident-specific summaries on key wildfire incidents that present key metrics, photographs, and successes
Oversee successful delivery of requested project deliverables (e.g., client-specific annual reports, wildfire incident case studies, client facing presentations, and other client deliverables as requested.)
Create polished, professional deliverables for clients, including presentations, reports, one‑pagers, and service summaries.
Develop marketing collateral that supports client engagement, retention, and education.
Ensure all materials reflect current service offerings, brand standards, and departmental priorities.
Drive the identification, acquisition, and management of relevant content across Wildfire Defense Systems to create and execute proactive, creative, and effective communications

Industry & Market Research

Conduct ongoing research on industry trends, competitor offerings, and emerging client needs.
Synthesize findings into actionable insights for the Professional Services leadership team
Support the development of data‑driven recommendations to enhance service positioning and client communication strategies

Social Media & Content Management

Manage and develop social media content in alignment with corporate brand guidelines for WDS, WDS Canada, and WD Fire Supply
Collaborate with internal teams to source stories, updates, and insights that highlight the department’s work
Track engagement metrics and recommend content improvements based on performance

Reporting & Analytics

Assist leadership in maintaining accurate reporting on marketing activities, content performance, and client engagement metrics.
Support the development of dashboards, summaries, and analytics used by the VP of Professional Services for strategic planning.

Cross-Functional Collaboration

Partner with subject matter experts, project managers, and leadership to gather information and translate it into clear, compelling content.
Coordinate with the broader Marketing team to ensure alignment on messaging, branding, and campaign timing.
Contribute to continuous improvement of communication processes and templates.

Job Requirements

Required Qualifications and Education

Bachelor’s degree in Marketing, Communications, Business, or related field
2 – 4 years of experience in marketing, communications, or content development
Strong writing, editing, and visual communication skills
Experience producing client‑facing materials and managing social media content
Ability to conduct and synthesize industry research
Experience working in international markets, primarily Canada
Experience with search engine optimization (SEO) platforms
Proficiency with design tools (e.g., Canva, Adobe Creative Suite) and analytics platform
Strong attention to detail and ability to manage multiple priorities

Preferred Qualifications and Education

Master’s degree in Marketing, Communications, Business, or related field
Bachelor’s degree in Marketing, Communications, Business, or related field
Experience supporting professional services, consulting, or client‑facing teams
Familiarity with CRM, project management, or marketing automation tools
Experience developing reporting dashboards or performance summaries

Competencies

Clear and concise communication
Strong organizational skills
Analytical mindset with curiosity for industry trends
Creative problem‑solving
Collaboration and relationship‑building
Ability to distill multiple ideas, concepts, and strategies into focused directives and themes
Adaptability in a fast‑paced environment

Physical Requirements

Prolonged periods sitting at a desk and working on a computer
Must be able to lift 15-lbs.

This job description should not be construed as an exhaustive statement of duties, responsibilities or requirements, but a general description of the job. Nothing contained herein restricts WDS rights to assign or reassign duties and responsibilities to this job at any time.

Wildfire Defense Systems, Inc. provides equal employment opportunities to all employees and applicants for employment and prohibits discrimination and harassment of any type without regard to race, color, religion, age, sex, national origin, disability status, genetics, protected veteran status, sexual orientation, gender identity or expression, or any other characteristic protected by federal, state or local laws. This policy applies to all terms and conditions of employment, including recruiting, hiring, placement, promotion, termination, layoff, recall, transfer, leaves of absence, compensation and training.

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