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The Marketing and Communications Operations Associate plays a key role in executing and maintaining communications initiatives with precision and efficiency. This position requires exceptional attention to detail, strong project management skills, and the ability to juggle multiple competing deadlines. The ideal candidate is both a proactive self-starter and a collaborative team player who can act as a "traffic control" hub for marketing efforts.

Responsibilities include content creation, managing social media and online reputation functions, maintaining and improving the staff intranet, and overseeing multi-site signage to ensure consistency and accuracy across locations. The successful candidate will be energetic, forward-thinking, and committed to excellence and trust-building relationships with staff.

Qualifications & Experience:

Bachelor’s degree in Communications, Media, Marketing, English, or a related field.
3 – 6 years of relevant experience in marketing, communications, or a related field.
Strong familiarity with social media platforms, including Facebook, Instagram, LinkedIn, and YouTube.
Experience with project management tools such as Trello, Monday.com, or Google Drive.
Proficiency with design and content management tools such as Canva, Hootsuite, and Google Docs.
Proficiency in Microsoft Office 365 (Word, PowerPoint, Excel, Teams, SharePoint).
Competency with Adobe Illustrator and InDesign.
Familiarity with AI tools for content creation and management.
Proven ability to manage multiple deadlines in a fast-paced environment.
Excellent attention to detail, with the ability to work both independently and collaboratively.
Strong writing, proofreading, and content development skills for multiple audiences, including social media, press releases, and newsletters.
Ability to be on-site 3 – 5 days / week, with occasional evening or weekend event support.

Duties and Responsibilities:

Project Management
- Manage multiple marketing and communications projects simultaneously, serving as the primary point of contact for project status updates.
- Take initiative to improve MarComm operations, ensuring efficiency and effectiveness.
- Create, update, and maintain content on the LCHC website (WordPress).
- Manage and maintain LCHC SharePoint sites, including the all-staff intranet.
- Oversee signage at multiple LCHC locations, including permanent and temporary signage.
Content Creation, Design, and Editing
- Edit and update files across Microsoft Word, PowerPoint, Constant Contact, Adobe, and others.
- Draft, edit, and distribute press releases and newsletters for internal and external stakeholders.
- Design media graphics, signage, and fliers in alignment with the LCHC brand guidelines.
- Provide copyediting and design support for various departments, ensuring consistency across materials for patients, staff, external stakeholders, and donors.
- Develop and execute communication plans for programs, services, and organizational projects, ensuring strategic alignment with LCHC goals.
Social Media & Online Reputation Management
- Design and implement a multi-channel social media strategy that aligns with LCHC’s objectives.
- Create, edit, publish, and manage engaging content, ensuring consistent branding and messaging.
- Monitor social media trends and recommend new features or strategies to enhance brand awareness.
- Stay up-to-date with emerging social media tools, trends, and best practices.
- Monitor and respond to online reviews and inquiries across platforms such as Google My Business, Yelp, Glassdoor, and Indeed.
Perform other duties as assigned to support the Marketing & Communications team and organizational goals.

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Marketing and Communications Associate

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