Central Communications Specialist

Trillion Health & Hormone • Full-time • Omaha, Nebraska, United States • $19 - $27 / hour • 14h ago

Description

Be the voice that creates a “Hell Yes!” patient experience.

Are you someone who thrives in a fast-paced environment, loves helping people, and can juggle calls, emails, appointments, and problem-solving like a pro? If so, we’d love to meet you.

We’re looking for a Central Communications Specialist to join our growing team. In this role, you’ll be the connection between our patients and clinical team, making sure every interaction is professional, compassionate, efficient, and memorable.

This is more than a call center role. You are the first impression, the calm voice, the organizer, the communicator, and sometimes the superhero our patients need.

What You’ll Do

Answer inbound calls and respond to patient emails with professionalism and positivity
Schedule appointments and assist patients with requests
Help educate patients on treatments, medications, and procedures
Verify insurance and patient demographics
Process payments and maintain accurate records
Communicate standing orders and information from clinical teams to patients
Complete follow-up calls and support patient satisfaction efforts
Collaborate with clinical and patient services teams to ensure seamless communication
Create a welcoming, organized, and supportive experience for every patient interaction

What Makes You a Great Fit

You genuinely enjoy helping people
You’re positive, dependable, and solution-oriented
You can multitask without losing attention to detail
You communicate clearly and professionally, both verbally and in writing
You work well under pressure and keep a calm demeanor
You’re tech-savvy and comfortable learning new systems
You believe teamwork matters

Qualifications

1–2 years of customer service or patient service experience required
Medical office experience strongly preferred
Experience with phone systems and EMR/EHR systems preferred
Strong computer skills including Outlook, Word, and Excel
Excellent organizational and communication skills

Why You’ll Love Working Here

Supportive team environment
Opportunity to make a real impact on patient experience
Fast-paced days that never feel boring
A workplace that values positivity, teamwork, and growth
The chance to be part of something meaningful

Schedule & Location

In-person position
Hourly / Non-Exempt
Pay range: $19-27/hr

If you’re ready to bring energy, compassion, organization, and exceptional communication skills to a team that truly values patient experience, we’d love to hear from you.

Apply today and help us create “Hell Yes!” moments for every patient.