Join our Consumer Bank Marketing Customer Engagement Campaign Management team and drive impactful Starter customer onboarding and engagement campaigns to increase retention and financial health.
As a Senior Marketing Associate on the Customer Engagement Campaign Management team, you will develop and manage key customer onboarding and engagement marketing initiatives. In this role, you will drive end-to-end creative development, execution, and management of onboarding and engagement campaigns across digital and direct mail channels. You’ll collaborate closely with internal partners and agencies, operate within multiple systems and processes, and help improve how we deliver work by contributing to operational efficiencies and speed to market.
Job Responsibilities
- Manage end-to-end creative development, execution, and management of onboarding and engagement campaigns across digital and direct mail channels.
- Collaborate with internal and external agencies, incorporating feedback from brand, product, legal, and regulatory reviewers.
- Execute omni-channel marketing campaigns within multiple systems and processes, ensuring initiatives are on-strategy, on time, and within budget.
- Track and manage content updates and annual recertification of in-market tactics and materials as needed.
- Manage multiple initiatives to completion under rigorous deadlines in a fast-paced, dynamic environment.
- Contribute to ongoing improvement of internal processes to drive operational efficiencies and speed to market.
- Think critically and make recommendations to optimize onboarding and engagement campaigns, improve results, and reduce costs.
- Support efforts to enhance the customer onboarding experience as a key driver of retention and financial health.
Required qualifications, capabilities, and skills
- 5+ years of experience in a marketing campaign execution role.
- Experience working in a fast-paced environment, with strong skills in multi-tasking and prioritization.
- High energy, solutions-oriented individual with the ability to manage multiple initiatives simultaneously, working well under pressure with tight deadlines.
- Strong relationship development and negotiating skills; able to earn respect and trust among internal and external business partners and team members.
- Team player with a positive, can-do attitude; must be comfortable with continuously changing opportunities and priorities.
- Creativity and innovation with a focus on constant improvement.
- Excellent written and oral communication skills.
- Excellent Microsoft Excel and PowerPoint skills.
Preferred qualifications, capabilities, and skills
Chase is a leading financial services firm, helping nearly half of America’s households and small businesses achieve their financial goals through a broad range of financial products. Our mission is to create engaged, lifelong relationships and put our customers at the heart of everything we do. We also help small businesses, nonprofits and cities grow, delivering solutions to solve all their financial needs.
We offer a competitive total rewards package including base salary determined based on the role, experience, skill set and location. Those in eligible roles may receive commission-based pay and/or discretionary incentive compensation, paid in the form of cash and/or forfeitable equity, awarded in recognition of individual achievements and contributions. We also offer a range of benefits and programs to meet employee needs, based on eligibility. These benefits include comprehensive health care coverage, on-site health and wellness centers, a retirement savings plan, backup childcare, tuition reimbursement, mental health support, financial coaching and more. Additional details about total compensation and benefits will be provided during the hiring process.
We recognize that our people are our strength and the diverse talents they bring to our global workforce are directly linked to our success. We are an equal opportunity employer and place a high value on diversity and inclusion at our company. We do not discriminate on the basis of any protected attribute, including race, religion, color, national origin, gender, sexual orientation, gender identity, gender expression, age, marital or veteran status, pregnancy or disability, or any other basis protected under applicable law. We also make reasonable accommodations for applicants’ and employees’ religious practices and beliefs, as well as mental health or physical disability needs. Visit our FAQs for more information about requesting an accommodation.
Equal Opportunity Employer/Disability/Veterans
Our Consumer & Community Banking division serves our Chase customers through a range of financial services, including personal banking, credit cards, mortgages, auto financing, investment advice, small business loans and payment processing. We’re proud to lead the U.S. in credit card sales and deposit growth and have the most-used digital solutions – all while ranking first in customer satisfaction.
We are here to help you manage your money with checking, savings and credit cards, combining the latest banking technology with comprehensive solutions to meet the financial needs of nearly half of U.S. households.
