At Genworth I CareScout, we empower families to navigate the aging journey with confidence. We are compassionate, experienced allies for those navigating care with guidance, products, and services that meet families where they are. Further, we are the spouses, children, siblings, friends, and neighbors of those that need care—and we bring those experiences with us to work in serving our millions of policyholders each day.
We apply that same compassion and empathy as we work with each other and our local communities. Genworth I CareScout values all perspectives, characteristics, and experiences so that employees can bring their full, authentic selves to work to help each other and our company succeed. We celebrate our diversity and understand that being intentional about inclusion is the only way to create a sense of belonging for all associates. We also invest in the vitality of our local communities through grants from the Genworth Foundation, event sponsorships, and employee volunteerism.
Our four values guide our strategy, our decisions, and our interactions:
- Make it human. We care about the people that make up our customers, colleagues, and communities.
- Make it about others. We do what’s best for our customers and collaborate to drive progress.
- Make it happen. We work with intention toward a common purpose and forge ways forward together.
- Make it better. We create fulfilling purpose-driven careers by learning from the world and each other.
Position Title:
Manager, Internal and Executive Communications
Location:
Richmond, VA (hybrid)
Your Role:
Reporting to the Sr. Director, Internal and Executive Communications, the Manager, Internal and Executive Communications will be responsible for leading the strategic communications planning and execution of all internal communications for several key leaders across our organization.
Key Responsibilities:
- Strategy & Planning: Develop and execute comprehensive internal communication plans that align with Organization/company goals, mission, and values.
- Content Creation & Management: Produce engaging content for various channels, including, but not limited to, newsletters, emails, the intranet, digital signage, and, occasionally, video or social media.
- Leadership Communication: Work with leadership to develop content for All Hands (Town Halls), leadership updates, crisis communications, employee-facing campaigns, benefit updates, etc.
- Channel Oversight: Manage and optimize internal communication channels to ensure effective information flow and cadence.
- Employee Engagement & Culture: Help build a strong company culture, drive employee engagement, and foster a sense of community.
- Change Management: Develop, guide, and implement communication strategies during times of organizational change, restructuring, system rollouts/updates, etc.
- Measurement & Analytics: Where possible, design, implement, and track metrics to measure the effectiveness of communication strategies.
- Collaboration: Work closely with leaders, other members of the internal and executive communications team, and cross-functional partners to ensure consistent, clear, and aligned communications efforts.
Qualifications
Required:
- Bachelor's degree in Communications, Public Relations, Journalism, or a related field.
- 5+ years of experience in internal communications or a similar role.
- Exceptional writing, editing and proofreading skills.
- Strong project management skills, with the ability to manage multiple projects simultaneously.
- Proficiency in MS Office and communication tools such as intranet platforms, email marketing software and content management systems.
Preferred:
- Experience supporting C-suite executives.
- Experience in a corporate environment, particularly within a large or complex organization.
- Knowledge of employee engagement and change management principles.
- Familiarity with digital communication tools and platforms, including social media and video production.
Competencies:
- Excellent interpersonal and communication skills.
- Creative and strategic thinker with strong problem-solving abilities.
- Ability to work collaboratively with cross-functional teams.
- High level of adaptability and flexibility in a fast-paced environment.
- Strong attention to detail and commitment to quality.
Employee Benefits & Well-Being
- Genworth employees make a difference in people’s lives every day. We’re committed to making a difference in our employees’ lives.
- Competitive Compensation & Total Rewards Incentives
- Comprehensive Healthcare Coverage
- Multiple 401(k) Savings Plan Options
- Auto Enrollment in Employer-Directed Retirement Account Feature (100% employer-funded!)
- Generous Paid Time Off – Including 12 Paid Holidays, Volunteer Time Off and Paid Family Leave
- Disability, Life, and Long Term Care Insurance
- Tuition Reimbursement, Student Loan Repayment and Training & Certification Support
- Wellness support including gym membership reimbursement and Employee Assistance Program resources (work/life support, financial & legal management)
- Caregiver and Mental Health Support Services
