People Operations Leader, U.S. and Canada

Edelman • Full-time • Washington, DC • 3w ago

We are in relentless pursuit of an equitable and inspiring workplace that is respectful of all, reflects and represents the world in which we live, and fosters trust, collaboration and belonging. Consistent with this approach, we hire the best qualified candidates for all positions.

RoleSummary

The People Operations Leader, U.S. and Canadaisresponsible for leadingand evolvingall core People Operations functions acrossbothregions,supportingapproximately 2,500 employees.Thisrole ensures operational excellence,stronggovernance, data integrity, scalable servicedeliverystrategy, and a seamless employee experience across the full employee lifecycle.

The Leaderpartners closely withtheRegionalChief People Officers,People Business Partners, Global People OperationsLeadership,People Technology,People Analytics,Program Delivery,IT, and otherCenters of Excellenceto deliverregionallystandardized, scalable,responsiveand compliant processes.

Balancing operational rigor with digital enablement and AI adoption, this role ensures People Operations serves as a strategic enabler of business performance whilemaintaininga human-centered service model.

CoreResponsibilities

People Support& Service Delivery

LeadtheU.S. and Canada People Operationsteam to drive our service delivery model and people experience goals, especially for our Level 1 and Level 2 inquiries

Responsible forcase management strategy, processes, SLAs, and service standardsincludingmaintainstandard operation procedures and alignment with global policies and practices

Oversee daily inquiry management through ServiceNowensuring consistent andtimelyresolution

Ensure consistent, high-quality employee and manager support

Monitorkey performance indicators,service metrics,andemployee feedback todrive continuous improvement.

Employee LifecycleManagement

Oversee end-to-end onboarding, employee changesand offboarding processesacrossU.S. and Canada

Ensureprocessalignment acrossstakeholders including, but not limited to,People Business Partners, Talent Acquisition, IT, Payroll, andGlobal People Operations

Maintaincompliant, consistent documentation and workflows

Continuouslyimproveemployee lifecycle touchpointsto enhance employee experience

AI, Automation & Digital Enablement

Identifyopportunities to improve efficiency through AI and automation tools.

Partner with Global People Technology to pilot and implement AI-driven solutions

Drive adoption of digital tools to reduce manual workload and enhance employee experience.

Train the teaminnew technologiesand embed digital-first ways of working.

Balance automation with human-centered service delivery.

People Data & Reporting

Partner with Global People Analytics toprovideregular insights and ad hoc reportingneeded for the team and for the region

Ensure compliance with local regulations and data privacy requirements

Leadership Responsibilities

Lead,coachand develop the U.S. and Canada People Operations team

Drivedirection for service delivery,standardization,simplification, operationalmaturityand continuous improvement

Provide direction, coaching, performancemanagementand capability development

Ensure operational alignment with global standards while addressing regional needs

Partner closely with Centers of Excellenceand People Business Partners to ensure seamlessexecutionof projects oracross the employee lifecycle

PeopleSystems, Workday & Data Governance

Serve as regional lead for Workday and ServiceNow operational excellence

Partner with GlobalPeople Technologyand IT on system enhancements, testing,user experienceimprovementsand optimization

Ensure strong Workday data entry governance and audit readiness

Support Workday implementations, enhancements, module expansionsand change initiatives

Ensuretimelyandaccurateprocessing of employee transactions

DevelopandmaintainSOPs,trainingmaterials, and change management plans

Champion adoption ofPeopleTechnology to improveemployeeand manager experience

Basic Qualifications

Bachelor's degree in Human ResourcesOperations, Business Administration or a related discipline or equivalent experience

10+ years of progressive experience in People Operations, or HR Shared Services, with at least 5 years in a global/shared services environment.

Experience leading People Operations or HR service delivery teams

Direct experience supporting a workforce of 2,000+ employees

Hands-on experience with Workday implementations (HCM and related modules)

Daily operational experience using Workday and ServiceNow in a People Operations environment

Preferred Qualifications

HR certification (PHR/SPHR or equivalent)

Experience in a professionalservicesor matrixed organization

Strong analytical capability and data-driven decision-making

Demonstrated experience improving service delivery metrics and operational KPIs

Deep understanding of HR compliance requirements in the U.S. and Canada

Experience with service center technologies and case management platforms

Experience leading global projects related to HR Operations, technology enablement, or process transformation

$108,000 - $150,000 annually

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An employee’s pay position within the salary range will be based on several factors including, but not limited to, relevant education, qualifications, certifications, experience, skills, seniority, geographic location, performance, travel requirements, revenue-based metrics, any contractual agreements, and business or organizational needs. The range listed is just one component of DJEH’s total compensation package for employees. Other rewards may include annual bonuses, a Paid Time Off policy, and region-specific benefits.

DJEH offers a wide range of benefits: medical and dental insurance, vision, 401K, life insurance, disability insurance, paid time off, travel assistance and wellness programing.

DJEH is proud to be an equal opportunity employer and believes in diversity, equity, and inclusion. We seek applications from all qualified candidates without regard to race, color, gender, sex, age, religion, physical or mental disability, military and veteran status, or any other basis protected by federal, state or local law. If you require a reasonable accommodation in any part of the employment process, please let us know.