Teladoc Health is the global virtual care leader, offering comprehensive virtual care solutions spanning virtual care including primary, mental health, expert medical, devices and licensed platform services. Teladoc Health serves the world's leading insurers, employers, and health systems and helps millions of people around the world resolve their healthcare needs with confidence. Serving over 9 million Canadians, Teladoc Health has been in Canada for more than 20 years and operates in 175 countries world-wide.

Position Summary

The Communications Specialist supports the successful execution of Teladoc Health Canada’s corporate and healthcare provider communication strategies. This role creates clear, engaging, and culturally relevant communications that align with organizational priorities, reinforces Teladoc Health Canada’s brand, and strengthens engagement among employees and healthcare providers.

The ideal candidate has exceptional writing and editing skills and a strong understanding of how to maintain a consistent brand voice across diverse audiences and channels.

Key Responsibilities

1. Corporate Communications

Support the execution of Teladoc Health Canada’s internal communication strategy and plan in alignment with company messaging, brand standards, and organizational priorities.

Internal Communications Delivery

Contribute to the development and execution of internal communications plans that inform, engage, and connect employees across Canada
Write, edit, translate, and deliver bilingual internal communications including announcements, newsletters, presentations, and employee updates
Draft content that aligns with organizational priorities, reinforces company culture, and supports key initiatives (e.g., town halls, employee newsletter, Microsoft Teams channels, SharePoint)
Ensure all employee-facing communications are clear, accurate, culturally relevant, and consistent with Teladoc Health’s global brand voice and messaging

Platform & Channel Management

Maintain and update employee-focused digital communication channels, such as Microsoft Teams Channels and SharePoint site, ensuring information is current, accessible, and well organized
Assist with the review and maintenance of the document inventory in SharePoint across all corporate departments (e.g., policies, procedures)
Manage employee feedback channels to enable clear, timely, and effective two‑way communication between employees and internal stakeholders

Measurement & Insights

Track performance metrics (e.g., open rates, click‑through rates, feedback trends) to evaluate the effectiveness of internal communication campaigns
Provide insights and recommendations to continuously refine strategy and content

2. Provider Communications

Support the execution of a communication strategy and plan focused on informing, engaging, and recognizing Teladoc Health Canada’s network of healthcare providers.

Content Development for Providers

Collaborate with various internal stakeholders to plan and manage the annual provider communications schedule
Write, edit, and/or distribute communications tailored for contract healthcare providers (e.g., announcements, process updates, recognition programs)
Adapt messaging to meet the unique needs, expectations, and cultural context of healthcare providers while maintaining clarity and brand alignment
Manage the provider communications intake process, developing on‑brand emails and ensuring accurate distribution through the email automation platform (e.g., Maropost)
Support the launch and implementation of an Ambassador Program for providers
Support the annual provider survey by developing timelines, organizing stakeholder meetings, consolidating feedback, testing the online survey prior to launch, and contributing to the analysis of results

Provider Channel Management

Maintain and update provider-facing digital platforms such as the Provider Communication Hub (SharePoint) to ensure they serve as reliable and engaging information sources
Oversee provider feedback channels to ensure seamless and responsive two‑way communication between healthcare providers and internal teams

Measurement & Insights

Monitor provider engagement metrics and track responses to communications
Analyze data and provider feedback to support ongoing improvements to communications strategies, content design, and delivery methods helping providers feel informed and valued

3. Brand Management

Ensure all communications reinforce and elevate the Teladoc Health Canada brand within the Canadian market, maintaining consistency with global standards while addressing the needs of local audiences.

Brand Alignment & Voice

Ensure every communication, internal or provider-focused, adheres to the Teladoc Health brand identity, values, tone, and messaging standards
Create content that is culturally relevant, inclusive, and reflective of the Canadian market while remaining aligned with global direction
Uphold high writing, editing, and proofreading standards across all content formats

Cross Functional Collaboration

Manage brand assets, the employee newsletter, and other branding-relevant content on the MarCom Team Hub (SharePoint)
Support the application of brand guidelines across materials (e.g. town hall, employee newsletter, provider email communications)

Tools & Creative Support

Use digital content creation and delivery tools (e.g., SharePoint, Canva, Adobe Creative Suite, Maropost) to produce visually aligned and on-brand communications
Support the creation of templates and reusable assets that promote consistency

What You’ll Need

Bachelor’s degree in Communications, Marketing, Public Relations, or related field
Minimum 3 years of experience in internal or corporate communications
Fluency in English
Fluency in French (written and verbal) would be an asset
Exceptional writing, editing, translating, and proofreading skills
Advanced proficiency in Microsoft Office (Word, PowerPoint, Excel, Outlook), including strong formatting, template creation, and presentation design skills to support high‑quality communication deliverables
Experience with digital communication platforms and tools including SharePoint, Canva, Adobe Creative Suite, and email automation platforms (e.g., Maropost)
Familiarity with analytics tools that measure communication engagement
Strong organizational skills and the ability to manage multiple priorities in a fast-paced environment
Ability to work both collaboratively and independently
Experience in healthcare provider communications would be an asset

What You’ll Gain

The opportunity to shape communications that directly impact employees and healthcare providers
Hands‑on experience delivering communication strategies within a dynamic, mission‑driven organization
Opportunities to collaborate closely with cross‑functional teams across Teladoc Health Canada
Professional growth opportunities in a fast‑evolving healthcare technology environment

Salary Range: $50,000 to $70,000/year.

Position Type: Net New

Supervisory Responsibilities: No

Work Environment: Hybrid (Office and Remote)

Why Join Teladoc Health?

Impactful, Connected Healthcare: Support millions of Canadians across the country with accessible care within rural regions & provincial health systems, at no cost to patients.

Focus on Quality & Safety: Upholding the highest excellence of clinical quality standards is paramount to Teladoc Health.

Collaborative, Supportive Network: Our diverse community is dedicated to transforming healthcare in Canada. Be a part of a growing team across Canada, that thrives on engagement, learning and growth.

Our Work Truly Matters: Recognized as the world leader in whole-person virtual care, Teladoc Health uses innovative platforms to provide accessible care across the full continuum of care, at every stage in a person’s health journey.

Growth and Innovation: We are growing rapidly - Come grow with us and support our expanding mission to make healthcare more accessible.

Diversity and Inclusion: At Teladoc Health we believe that personal and professional diversity is the key to innovation. We hire based solely on your strengths and qualifications, and the way in which those strengths can directly contribute to your success in your new position.

Teladoc Health Canada, Inc. uses artificial intelligence-assisted tools as part of our recruitment process, including to screen and evaluate candidates. These tools support, but do not replace, human judgment. Our hiring team makes all final decisions.

At Teladoc Health we thrive on difference and individuality. Teladoc Health is proud to be an equal opportunity workplace and is an affirmative action employer. We are committed to equal employment opportunity regardless of race, colour, ancestry, religion, sex, national origin, sexual orientation, age, citizenship, marital status, disability, gender identity or Veteran status.

We are committed to fostering an inclusive, accessible environment, where all employees and customers feel valued, respected and supported. We are dedicated to building a workforce that reflects the diversity of our customers and communities in which we live and serve. If you require an accommodation for any stage of the recruitment process / interview process (including alternate formats of materials, or accessible meeting rooms or other accommodation), please reach out to us at RecruitmentAccessibilityRequestsCanada@teladochealth.com

Teladoc Health

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