Overview
The Digital Media Services Support Specialist supports a Digital Media Services contract and reports to the Program Manager. This position is fully onsite.

This role plays a key role in delivering high-quality customer service and technical support within a dynamic media production environment. This position supports daily operations at the customer service desk, assists with photographic assignments, and provides essential teleconferencing and digital media support for a wide range of military and civilian clients.

Key Responsibilities
Customer Service & Administrative Support

Maintain and staff the customer service desk, serving as the first point of contact for walk-in, phone, and digital inquiries.
Receive, log, and process customer requests via phone, email, and computer systems.
Utilize Microsoft Office applications—including MS Teams, Excel, Word, PowerPoint, and Outlook—to manage communications, schedule services, and track project workflows.
Provide clear, professional communication to ensure customers understand available services, timelines, and requirements.

Teleconferencing Operations

Set up and operate video teleconferencing systems for secure and non-secure sessions.
Power up and configure teleconferencing equipment prior to scheduled events.
Conduct equipment checks to ensure proper operation, including:

o Verifying audio functionality
o Setting appropriate audio levels
o Positioning and adjusting camera functions

Assist in operating session control panels, studio control units, and high-resolution graphics systems.
Provide on-site support during teleconferencing sessions to ensure smooth operation and rapid troubleshooting.

Qualifications & Skills

Must be a US citizen, possessing or eligible to obtain a DoD security clearance
Ability to pass a preliminary drug and background check and be eligible for a Personnel Security Clearance (criminal background, active drug use, ongoing financial distress, and other factors may prohibit the granting of a clearance and render the candidate unacceptable) Qualified candidates with an existing security clearance are highly desirable and favored
Must possess a high school diploma and 3-5 years of customer service experience
Familiarity with Microsoft Office Suite, especially Teams, Outlook, Excel, Word, and PowerPoint.
Basic understanding of photography principles and camera operation.
Ability to learn and operate teleconferencing and studio equipment.
Strong customer service orientation with excellent verbal and written communication skills.
Ability to multitask in a fast-paced environment and maintain attention to detail.
Comfortable working both independently and as part of a collaborative media team.

Work Environment
This role involves a blend of customer-facing service, hands-on technical work, and digital media support. The ideal candidate enjoys interacting with customers, learning new technologies, and contributing to a creative, service-oriented environment. On the job training will be provided (candidate must have relevant skills in some functional areas). Qualified candidates residing in a HUBZone are also favored

PCI Productions LLC

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Digital Media Services Support Specialist