Job Description

MGID is a global native advertising platform that helps brands reach unique local audiences at scale. At MGID, we empower brands and publishers to collaborate transparently through our privacy-first targeting technology. This enables advertisers to drive performance and awareness while allowing publishers to retain and monetize their audiences. Today, we’re creating innovative technologies, and with your help, we aim to reach even greater heights.

We are looking for an ambitious Project Coordinator who will play a crucial role in fostering the relationship with Clients.

What You’ll Do:

Respond to customer queries in a timely and accurate way via phone, live chat, and Line official account
Handle client questions and complaints
Support the internal communication from Pepsi team via Line open chat
Review the user’s point collection and redemption
Proceed with point collection for non-app users
Cooperate with suppliers for reward purchase
Cooperate with customers on reward delivery processes
Keeping track of quantity and delivery times
Resolving any arising problems or complaints
Cooperate with courier companies if any unsuccessful delivery issues occur
Responsible for reporting/generating data on a regularly scheduled and ad hoc basis as requested by colleagues and other partners

Requirements

Who You Are:

1+ year of experience in customer service/ project coordination/ direct response environment
Computer literacy
Exceptional written and verbal communication, planning skills
Excellent attention to detail and strong organization
Ability to analyze information and make decisions
Teamwork and interpersonal skills. Trustworthy and dependable
Strong analytical and client management skills

Will be a plus:

Experience as a project coordinator
English communication skills

Languages proficiency:

Fluent Thai
At least Pre-intermediate English

At MGID, we thrive on innovation, collaboration, and a passion for AdTech. Our culture is built on openness, transparency, and a shared drive for excellence. We empower our teams to take bold steps, embrace challenges, and grow together in a dynamic, people-first environment. Here, your ideas matter, your contributions are valued, and your potential has no limits. Join us and shape the future of digital advertising!

MGID

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