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Job Title

Voice Communication Specialist

Location

Beachwood

Facility

Beachwood Family Health and Surgery Center

Department

Beachwood Admin-Regional Operations

Job Code

B1027S

Shift

Days

Schedule

8:00am-5:00pm

Job Summary

Job Details

Beachwood Family Health and Surgery Center continues to provide the excellent healthcare our patients have come to expect from Cleveland Clinic. At this facility, you will join a team of caregivers committed to serving the east side community with compassion, empathy and kindness. Here, you will receive endless support and appreciation while building a rewarding career with one of the most respected healthcare organizations in the world.

As Voice Communication Specialist, you will operate telecommunication telephone console systems and associated equipment to coordinate essential correspondences. This role is a steppingstone to numerous other positions within the Cleveland Clinic system, including PSS.

A caregiver in this position will work primarily 7:00am to 8:00pm shifts with an evening and/or weekend rotation (including Saturday or Sunday). Evening shifts may include 11:30am to 8:00pm, with schedules varying based on business needs.

A caregiver who excels in this role will:

Receive and screen all incoming and outgoing calls to determine proper routing and provide system usage information and Foundation directory assistance.

Place and record all outgoing local long distance and international calls for doctors and other hospital personnel in the manner described by procedures.

Direct hospital personnel request conference calls to conference company as procedures described.

Provide assistance to hospital patients with dialing instructions, placing calls and answering questions.

Provide overhead and long-range paging services to the FHC and other outside callers as applicable.

Process group alert test twice daily.

Expedite medical emergency and crises intervention procedures using page and established procedures.

Assist staff with out-of-service pages by performing program changes using page systems.

Process calls using associated telephone equipment, such as SL1 auxiliary telephone backup systems, messaging technology equipment and alpha units.

Assist personnel in contacting on-call physicians and other on-call personnel.

Provide outside callers with medical assistance by contacting on-call physicians for appropriate services as applicable.

Operate various systems and facsimile equipment.

Send domestic and international telegrams using telex format on CRT.

Receive, log and dispatch incoming telex and facsimile messages.

Minimum qualifications for the ideal future caregiver include:

High School Diploma
A minimum of 1 year of Call Center or telephone operator experience OR 2 years of Customer Service experience
Understanding of networking/distributed computing environment concepts and principles of client/server configuration

Excellent knowledge of messaging technology and project management skills

Physical Requirements:

Ability to perform work in a stationary position for extended periods
Ability to operate a computer and other office equipment
Ability to travel throughout the hospital system
Ability to communicate and exchange accurate information
In some locations, ability to move up to 10 pounds

Personal Protective Equipment:

Follows standard precautions using personal protective equipment as required.

The policy of Cleveland Clinic Health System and its system hospitals (Cleveland Clinic Health System) is to provide equal opportunity to all of our caregivers and applicants for employment in our drug free environment. All offers of employment are followed by testing for controlled substances.

Cleveland Clinic Health System administers an influenza prevention program. You will be required to comply with this program, which will include obtaining an influenza vaccination on an annual basis or obtaining an approved exemption.

Decisions concerning employment, transfers and promotions are made upon the basis of the best qualified candidate without regard to color, race, religion, national origin, age, sex, sexual orientation, marital status, ancestry, status as a disabled or Vietnam era veteran or any other characteristic protected by law. Information provided on this application may be shared with any Cleveland Clinic Health System facility.

If applying for a Florida position, please see the following website for more information on the background screening requirements required by the Agency of Health Care Administration: https://info.flclearinghouse.com/

Please review the Equal Employment Opportunity poster.

Cleveland Clinic is pleased to be an equal employment opportunity employer.

Cleveland Clinic

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Voice Communication Specialist